Help Desk
Welcome to DigitalSquad Help Desk! Here, you’ll find answers, guides, and resources to help you make the most of our services.
Getting Started
Quick setup guides for services like social media management, SEO, or email marketing and What to expect during onboarding.
FAQs
How to track performance metrics? Common billing questions. Service-related troubleshooting
Guides & Tutorials
Step-by-step tutorials on setting up campaigns, managing dashboards, etc.
Account Management
Escalation paths if self-help doesn’t suffice. and Managing subscriptions.
What to expect during onboarding?
1. Welcome and Introduction
- Once you sign up, our team will send a welcome email with your onboarding details, including timelines and next steps.
- You’ll be introduced to your dedicated account manager who will guide you through the process.
2. Kick-Off Meeting
- A scheduled video or phone call to discuss your business goals, target audience, and desired outcomes.
- We’ll review your current marketing strategies and outline our customized approach for your campaigns.
3. Access and Setup
- We’ll request access to your relevant accounts (e.g., social media platforms, website analytics, email marketing tools).
- If you don’t have certain tools in place, we’ll help you set them up.
4. Strategy Development
- Our team will create a tailored strategy and share it for your review.
- This includes an overview of key deliverables, timelines, and performance metrics we’ll track.
5. Content and Campaign Approval
- We’ll present initial content ideas, ad copies, and designs for approval.
- You’ll have the opportunity to provide feedback before campaigns go live.
6. Launch and Monitoring
- Once everything is approved, we’ll launch your campaigns.
- We’ll monitor performance closely during the first few weeks and make necessary adjustments to optimize results.
7. Regular Updates and Check-Ins
- Weekly or bi-weekly progress updates via email or meetings.
- You’ll receive insights into campaign performance and actionable recommendations for further improvement.
Setup Guide: Getting Started with DigitalSquad Services
Step 1: Access Your Onboarding Email
- Check your inbox for the welcome email from DigitalSquad Agency.
- This email includes:
- Your account manager’s contact information.
- A link to the onboarding questionnaire.
Step 2: Complete the Onboarding Questionnaire
- Fill out the form to provide essential details, such as:
- Your business goals.
- Target audience.
- Preferred branding and messaging style.
- Submit the form within 2 business days to expedite the setup process.
Step 3: Provide Account Access
- Grant access to necessary platforms:
- Social media accounts (Facebook, Instagram, LinkedIn, etc.).
- Google Analytics and Google Ads.
- Email marketing tools (if applicable).
- Follow the step-by-step guide in the email to share access securely.
Step 4: Schedule Your Kick-Off Meeting
- Use the provided calendar link to book a time that suits you.
- During this meeting, we’ll discuss:
- Strategy development.
- Content creation timelines.
- Key performance indicators (KPIs) to track.
Step 5: Review and Approve Initial Drafts
- We’ll send you drafts of content, ad copies, or campaign designs.
- Review and share feedback within 3 business days to keep the process on track.
Step 6: Monitor Your Campaign Launch
- Once approved, we’ll launch your campaigns and monitor performance.
- You’ll receive an update after the first 7 days with insights and adjustments made.
Step 7: Stay Updated
Frequently Asked Questions (FAQ)
1. What services does DigitalSquad Agency offer?
We provide social media management, SEO, email marketing, Google Ads, web design, and other digital marketing solutions tailored to help businesses grow.
2. How long does it take to see results?
The timeline varies depending on the service. For example:
SEO results typically take 3–6 months.
Google Ads and social media campaigns can show results within the first few weeks.
SEO results typically take 3–6 months.
Google Ads and social media campaigns can show results within the first few weeks.
3. Do you work with all types of businesses?
Yes! We work with startups, small businesses, and enterprises across various industries.
4. What is the onboarding process like?
Our onboarding process includes a welcome email, a kick-off meeting, access setup for your accounts, and strategy development tailored to your business.
5. What do I need to provide during onboarding?
You’ll need to provide:
Access to your social media and analytics accounts.
Branding guidelines (if any).
Details about your target audience and business goals.
Access to your social media and analytics accounts.
Branding guidelines (if any).
Details about your target audience and business goals.
6. Can I make changes to my campaigns after they launch?
Yes, you can request adjustments anytime by contacting your account manager.
7. What payment methods do you accept?
We accept credit/debit cards, bank transfers, and Cash
8. Do you offer refunds?
Refunds are provided on a case-by-case basis, depending on the terms of our agreement.
9. Can I change my subscription plan later?
Yes, you can upgrade, downgrade your plan by contacting our billing team.
Pausing is NOT allowed.
11. What happens if I encounter a technical issue?
Reach out to our support team the provided WhatsApp Group, and we’ll resolve the issue promptly.
12. How do I track the performance of my campaigns?
We provide regular weekly reports and can set up a shared Google sheet dashboard for real-time performance tracking.
13. What are your support hours?
Our support team is available Sunday to Thursday, 10:00 AM – 5:00 PM (GMT+2).
14. Can I schedule a meeting with my account manager?
Absolutely! Use the calendar link provided during onboarding or email your account manager directly.
Escalation Paths: Resolving Your Issues Step-by-Step
- Fill out the form to provide essential details, such as:
- Your business goals.
- Target audience.
- Preferred branding and messaging style.
- Submit the form within 2 business days to expedite the setup process.
Step 1: Dedicated Account Manager
- Contact:
- Use the live chat on WhatsApp for quick queries.
- Response Time:
- Our support team will respond Sunday to Thursday from 10:00-5:00pm hours.
Step 2: Operation Manager
- When to Escalate: If the initial response didn’t resolve your issue. For service-specific concerns or adjustments to ongoing campaigns.
- Contact: Call the Operation Manager. Their contact information is shared during onboarding.
- Response Time: Operation manager will respond within 1 business day.
Step 3: Management Team
- When to Escalate: For unresolved issues or dissatisfaction with previous resolutions. For complaints or feedback about our services.
- Contact: Email the management team at m.alaa@digitalsquad-agency.com.
- Response Time: The management team will review and respond within 3 business days.